Support
Instant answers, detailed guides, and direct human help. Choose the quickest way to get what you need.
Instant answers with Iris AI
Instant · Available 24/7
Ask about inline inspections, AQL sampling, measurement specs, reports, or pricing and get an answer right away.
Help guides
Self-service · Step by step
Step-by-step guides for Inline, Final Audit, measurement specs, Order Book and admin setup.
Browse help guides →Direct support team
Human reply · Within one business day
- In-app: For signed in users, one tap from the floating (?) button on any screen to contact support or report an issue without leaving the production floor.
- Web / email: Use the form below or email support@qualityiris.com.
Send our team a message
How we can help
QualityIris is an apparel and home textile inspection platform used by sourcing agents, importers and buying offices to run inline production checks, AQL final audits, measurement specs and defect analysis — all in one offline-ready workspace. If you're evaluating us against spreadsheets, a legacy in-house tool, or a third-party inspection agency, the fastest way to judge us is to use the product: the interactive demo needs no sign-up, and a fully functional 14-day trial unlocks every feature.
Typical questions we answer within one business day: pricing for your team size, how Iris AI defect analysis works on your fabric type, what a QualityIris PDF looks like for your buyers, offline behaviour on the floor, ERP/PLM integrations, and how tenant data is isolated from every other customer.
Prefer async? Email support@qualityiris.com with your factory country, monthly PO volume and current QA process — we'll reply with a short recommendation and a link to the interactive demo.